Returns and Exchanges

What is our returns policy?

Returns are accepted if returned within 14 days from the day order has shipped (Local and International Orders, including holidays and weekends).

Only clothes that are unworn, unaltered, unwashed, complete with clothing tag label still attached that can be returned or exchanged. Returns are not available for custom embroidered item - However, faulty such as pulled embroidery or item is not as ordered will be available for returns (We will exchange them to another item to fix the embroidery). Sale and markdown items are also non-returnable and non exchangeable.

If you are unsure of the eligibility of returns of your product, please contact our team at hey@studiodelanes.com or Whatsapp us at

+628-22-1060-8788

We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

Next step?

You can return your item and send your purchase to the following address:

DELANES
Jl. Nirwana 28, Sunter Paradise Tahap 3, Blok F no 11, RT 004/RW 013, Pappango, Tanjung Priok, Jakarta Utara 14350
+628-22-1060-8788

 

Note: Shipping costs will be handled by you and packages lost in transit will not be reimbursed or handled by us.

Pro-tip: Take a picture of your parcel being received by the logistics courier for documentation purposes and attach it in your email.

This terms and conditions applies to International orders who wishes to return your items to us. Note that shipping fees, tax and customs charges will be handled by you. 

By sending your item(s) back to us, you have understood and agreed upon all the terms and conditions mentioned above. Please do not proceed with the return if you are uncomfortable with any of the stated terms. If you have any questions, please contact our customer service.

To help you choose the perfect sizing, embroidery and color, you may contact our experts before purchasing! This helps to reduce the impact on the environment and hassle-free for your shopping experience.

Call +628-22-1060-8788 or email hey@studiodelanes.com